If you are not 100% satisfied with your purchase, we offer refunds or exchanges on all items returned to us within 14 days in their original condition and packaging.
If the product is faulty or damaged in any way when it arrives, please contact customer services at firstname.lastname@example.org so we can arrange for a replacement to be sent to you as soon as possible.
If you do wish to return an item, please contact customer services at email@example.com.
If you are a UK customer you can send any items back to us for FREE via CollectPlus. Please email customer services at firstname.lastname@example.org to be sent a free returns label. Simply print this label, attach it to the parcel and drop the parcel off at one of CollectPlus’ 5,800 local stores, ensuring you keep the receipt. To find your nearest CollectPlus store, please visit www.collectplus.co.uk/store-locator
All international customers are responsible for the costs in sending items back to Van Loon Sport. We recommend international customers post any returns to us using a carrier who can give you a 'Certificate of Postage' as, until the parcel reaches us, it's your responsibility.
We reserve the right to refuse returns if the above policy is not followed and we would like to emphasise that time limits are strict. If you have overrun your returns time limit please contact us at email@example.com and we will contact you and advise on the best course of action.